Contact Information
Customer Service Manager: Anne Knoll
Phone: 208-660-7788 or store main line 208-667-7831
Email: Anne@SilverLake.Center
Mail: Black Sheep Sporting Goods, 200 W. Hanley Ave. 200-2, Coeur d'Alene, ID 83815
We provide a live-person option during business hours. Store hours: Monday–Saturday 10 AM–7 PM; Sunday 10 AM–6 PM (holiday hours may vary). Dedicated customer service staff are available to assist. We aim to resolve all customer questions or complaints within a maximum of five (5) business days. Ariat is not involved in our end-user customer service; all inquiries are handled by our team.
Returns
All returns of products ordered through our website or channels are the responsibility of Black Sheep Sporting Goods. Ariat will not accept any returns of product ordered on our site.
Please contact us (phone or email above) within 30 days of receipt for a Return Merchandise Authorization (RMA). Items must be unused, in original condition with tags and packaging intact. Include your order number, name, and reason for return with the package.
Ship returns to:
Black Sheep Sporting Goods – Returns
200 W. Hanley Ave. 200-2
Coeur d'Alene, ID 83815
Customer is responsible for return shipping costs unless the item is defective or we made an error. Original shipping charges (when applicable) are non-refundable. Once received and inspected, we will process exchanges, store credit, or refunds to the original payment method.
Shipping
Online ordering and shipping are not yet fully available (buy online / pickup in store is coming soon). When shipping is offered, we will use carriers such as UPS and/or FedEx with tracking. Shipping costs will be clearly listed on the website at checkout.
Ariat products cannot be shipped outside the United States. We ship only to end-users located in the United States in quantities typical of individual use.
Customer Inquiries
Contact us via phone, email, or mail using the details above. We will respond promptly and resolve issues within five (5) business days maximum.
